Operations Team Lead
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Before you apply
Salary$62k – $86k
LocationMinneapolis, Minnesota; Charlotte, North Carolina
Work modehybrid
Typefull-time
SeniorityLead
DepartmentBusiness Support & Operations
Company size10,000+ people
First seenSep 16, 2026 · 1mo ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
Provide leadership and day-to-day direction to a team
Coach and develop employees
Drive operational excellence through continuous improvement
Resolve complex issues and enhance client experience
Lead and coach direct reports on transaction processing or customer service
About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
As an Operations Team Lead, you will provide leadership and day-to-day direction to a team focused on delivering exceptional service and support to advisors, clients, and business partners. In this role, you will coach and develop employees, drive operational excellence through continuous improvement, and foster a culture of accountability, collaboration, and service excellence. You will also partner across the organization to resolve complex issues, enhance the client experience, and support key business initiatives that contribute to the team’s overall success.
This position can be based out of either our Minneapolis or Charlotte office.
Key Responsibilities
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Lead and coach direct reports, provide work direction and support to the team on processes and procedures related to transaction processing or customer service standards and techniques.
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Assist and coach direct reports in resolving complex or high-priority service issues, or respond to and resolve such issues directly, as necessary.
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Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, transaction processing, and call quality metrics and standards.
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Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to the customer service area.
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Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success