• Provides strategic leadership and sets the overall direction of Rewards Operations across the four regions: AMEA, NA, LA and MEU, respecting the diversity in team composition, cultures and business maturity.
• Partners effectively with the Global COE Rewards Lead to ensure a cohesive and effective Rewards strategy.
• Collaborates closely with other Workstream Leads to ensure effective join-up of the overall People Services Operations strategy and smooth end-to-end delivery of shared services.
• Anticipates HR operations and digital trends, and leads greater harmonization across people processes across regions, as well as ongoing efforts to drive greater centralization of activities and processes that can be scaled and deployed globally.
• Collaborates with the Global Employee Experience Lead to ensure the digital and process excellence agenda is embedded into the Rewards workstream strategy and that regional digitalization needs are supported.
Continuous Improvement
• Responsible for application of the service delivery model and end-to-end process framework for the CoS workstream, driving continuous improvement through benchmarking to provide efficient, effective and compliant People Services with an employee driven culture.
• Monitor and manage performance and service level agreements through the analysis of KPIs / metrics and qualitative insights, to identify trends and drive improvements.