Corporate Customer Service Representative (Full-Time)
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Before you apply
LocationDayton, OH, US
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentCustomer Service
Company size5,001–10,000 people
PostedJan 6, 2026 · 10mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Jan 6, 202649% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment
Excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills
Skills
Microsoft Office
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Paid holidays
Paid vacation
Overview
Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
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Assist callers in a timely manner
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Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests
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Promptly reply to messages in the group voicemails
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Provide break, lunch and vacation support for the Reception position
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Work in a team setting to efficiently and effectively answer group calls and emails
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Provide feedback on potential process improvements or recommendations to improve or streamline customer requests
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Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following:
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Tracing shipments, ETA’s, delivery notifications
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Schedule pickups
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Image Documents
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Website Questions
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Guaranteed service questions/assistance
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Freight bill questions and corrections
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Maintain a friendly, efficient, and professional working relationship with all customers and employees
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Work with and support all aspects of our partnership business
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Follow Company procedures at all times
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Publicly support the mission, vision, and values of Dayton Freight Lines
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Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed
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Handle other daily admin requirements as assigned
Qualifications
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Skillful in Microsoft Office Programs
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Excellent keyboarding skills
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Has worked in a fast paced environment and has excellent attention to detail
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Experience with handling a high volume of phone calls
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Exceptional communication and customer service skills
Benefits
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Stable and growing organization
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Competitive weekly pay
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Quick advancement
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Customized training program
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Professional, positive and people-centered work environment
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Modern facilities
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Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
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Paid holidays (8); paid vacation and personal days
CSR, Customer Service, family, culture, LTL, transportation, customer oriented
Physical Demands
Hours are 09:30am - 06:00pm Monday through Friday.