Desktop Support Associate
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Before you apply
LocationIndia
Work modehybrid
SeniorityEntry
Company size501–1,000 people
PostedSep 20, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Provide L1/L2 technical support for desktops, laptops, and peripherals
Handle onboarding/offboarding — device setup, access provisioning, deprovisioning
Troubleshoot hardware, software, and connectivity issues (in-person and remote)
Manage IT asset inventory and coordinate procurement/replacement
Support incident handling for lost/stolen devices, data wipes, and reimaging
Escalate complex issues to L3/infra/security teams as needed
Maintain documentation (SOPs, troubleshooting guides)
Ensure compliance with IT security policies (patching, encryption, endpoint protection)
Monitor security alerts (SIEM/EDR) and investigate potential threats/incidents
Lead incident response for security events (e.g., phishing, malware, unauthorized access, stolen devices)
Manage vulnerability assessments and coordinate remediation with Infra/Dev teams
Implement and maintain security controls (firewalls, endpoint protection, access policies)
Conduct security reviews for new systems, applications, and cloud deployments
Ensure compliance with security policies, frameworks, and regulatory requirements
Collaborate with IT/Infra teams on patching, hardening, and risk mitigation
Maintain incident documentation, run post-incident reviews, and improve security posture continuously
OS Support: Windows 11, macOS, Windows Server fundamentals
Hardware Troubleshooting: Laptops, desktops, Mobile Devices, printers, peripherals — Setup, configuration, and diagnosis
Active Directory & Networking: User account management, Group Policy basics, DNS/DHCP fundamentals, TCP/IP troubleshooting
Endpoint Management Tools: Microsoft Intune, SCCM, or similar MDM tools
Ticketing Systems: HelpDesk, ServiceNow, Jira Service Desk, or similar (incident/request management)
Email & Collaboration Tools: Outlook, M365 suite, Teams troubleshooting
Remote Support Tools: GoToAssist and Remote Desktop
Imaging & Deployment: OS imaging, application packaging/deployment
Basic Security Practices: Antivirus/EDR tools (e.g., CrowdStrike, Rapid7), patch management, encryption (BitLocker)
VPN & Remote Access: Configuration and troubleshooting for remote users
Asset Management: Hardware/software inventory tracking, license management
Endpoint Detection & Response (EDR): CrowdStrike, Microsoft Defender, Rapid7
SIEM Tools: Rapid7 — log analysis and correlation
Identity & Access Management: Entra ID (Azure AD), MFA, Conditional Access, PAM
Network Security: Firewalls, IDS/IPS, VPN, network segmentation
Vulnerability Management: Qualys, patch management processes
Cloud Security: AWS/Azure security controls, IAM policies, security groups, cloud-native security tools
Incident Response: Threat detection, containment, forensic analysis, root-cause investigation
Scripting/Automation: PowerShell for security automation
Phishing & Email Security: Proofpoint, Mimecast, or similar
Penetration Testing Basics: Understanding of common attack vectors (OWASP Top 10, etc.)
Threat Intelligence: Monitoring for emerging threats, IOC analysis
Skills
Windows 11
macOS
Windows Server
Active Directory
Group Policy
DNS
DHCP
TCP/IP
Microsoft Intune
SCCM
MDM
HelpDesk
ServiceNow
Jira Service Desk
Outlook
M365
Teams
GoToAssist
Remote Desktop
OS imaging
CrowdStrike
Rapid7
BitLocker
VPN
Entra ID
Azure AD
MFA
Conditional Access
PAM
Qualys
AWS
Azure
IAM
PowerShell
Proofpoint
Mimecast
About the company
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Work Requirements:
This is a hybrid model role, requiring employees to work from the office 2 days per week.
Work Location - New Delhi
The position follows a five-day workweek, Monday through Friday. Flexible Working Hours.
Desktop Support Associate
Key Technical Skills
•
OS Support: Windows 11, macOS, Windows Server fundamentals
•
Hardware Troubleshooting: Laptops, desktops, Mobile Devices, printers, peripherals — Setup, configuration, and diagnosis
•
Active Directory & Networking: User account management, Group Policy basics, DNS/DHCP fundamentals, TCP/IP troubleshooting
•
Endpoint Management Tools: Microsoft Intune, SCCM, or similar MDM tools
•
Ticketing Systems: HelpDesk, ServiceNow, Jira Service Desk, or similar (incident/request management)
•
Email & Collaboration Tools: Outlook, M365 suite, Teams troubleshooting
•
Remote Support Tools: GoToAssist and Remote Desktop
•
Imaging & Deployment: OS imaging, application packaging/deployment
•
Basic Security Practices: Antivirus/EDR tools (e.g., CrowdStrike, Rapid7), patch management, encryption (BitLocker)
•
VPN & Remote Access: Configuration and troubleshooting for remote users
•
Asset Management: Hardware/software inventory tracking, license management
•
Endpoint Detection & Response (EDR): CrowdStrike, Microsoft Defender, Rapid7
•
SIEM Tools: Rapid7 — log analysis and correlation
•
Identity & Access Management: Entra ID (Azure AD), MFA, Conditional Access, PAM
•
Network Security: Firewalls, IDS/IPS, VPN, network segmentation
•
Vulnerability Management: Qualys, patch management processes
•
Cloud Security: AWS/Azure security controls, IAM policies, security groups, cloud-native security tools
•
Incident Response: Threat detection, containment, forensic analysis, root-cause investigation
•
Scripting/Automation: PowerShell for security automation
•
Phishing & Email Security: Proofpoint, Mimecast, or similar
•
Penetration Testing Basics: Understanding of common attack vectors (OWASP Top 10, etc.)
•
Threat Intelligence: Monitoring for emerging threats, IOC analysis
Job Description Summary
•
Provide L1/L2 technical support for desktops, laptops, and peripherals
•
Handle onboarding/offboarding — device setup, access provisioning, deprovisioning
•
Troubleshoot hardware, software, and connectivity issues (in-person and remote)
•
Manage IT asset inventory and coordinate procurement/replacement
•
Support incident handling for lost/stolen devices, data wipes, and reimaging
•
Escalate complex issues to L3/infra/security teams as needed
•
Maintain documentation (SOPs, troubleshooting guides)
•
Ensure compliance with IT security policies (patching, encryption, endpoint protection)
•
Monitor security alerts (SIEM/EDR) and investigate potential threats/incidents
•
Lead incident response for security events (e.g., phishing, malware, unauthorized access, stolen devices)
•
Manage vulnerability assessments and coordinate remediation with Infra/Dev teams
•
Implement and maintain security controls (firewalls, endpoint protection, access policies)
•
Conduct security reviews for new systems, applications, and cloud deployments
•
Ensure compliance with security policies, frameworks, and regulatory requirements
•
Collaborate with IT/Infra teams on patching, hardening, and risk mitigation
•
Maintain incident documentation, run post-incident reviews, and improve security posture continuously