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CI
Citi

Fraud Operations Analyst - Merchant Acquiring

LocationKuala Lumpur Selangor Malaysia
Work modehybrid
Typefull-time
SeniorityEntry
Experience1–2 yrs
DepartmentOperations - Services
Company size10,000+ people
PostedOct 9, 2026 · 3d ago
Verified live7h ago
At a glanceSummarised by Seekless from the posting.
Must have6
Bachelor’s/University degree or equivalent experience ideally finance related courses
Minimum 1 - 2 years working experience in Fraud Operations, Fraud Risk Management, Payments, Merchant Acquiring, Cards, Financial Services or similar role
Excellent verbal and written communication skills
Demonstrates a foundational understanding of the financial Industry and related skills
Proficiency in Microsoft Office
Strong analytical skills
Eligibility1
Work on shifting schedule (APAC/EMEA/NAM) and open to a 24/7 shift environment, including weekends and public holidays
Skills
Microsoft Office
About the role
The Fraud Ops Analyst 2 (C10) is an entry-level role responsible for supporting the execution of fraud risk management strategies and controls to minimize fraud losses and protect the merchant acquiring portfolio. The individual will assist in a broad range of fraud operations activities, including fraud detection, merchant onboarding review, merchant monitoring, transaction reviews, and investigative case management. By applying established fraud risk policies and risk/reward decision-making methodologies, the analyst helps identify, investigate, and mitigate fraudulent activities while maintaining a positive client experience. This role requires close collaboration with cross-functional teams, risk partners, product teams, and external stakeholders to monitor emerging fraud trends, strengthen fraud controls, and support effective fraud loss prevention initiatives.
In this role, you’re expected to:
•
Work on shifting schedule (APAC/EMEA/NAM) and open to a 24/7 shift environment, including weekends and public holidays.
•
Review and perform short- and long-term forecasting analysis and standardized fraud analysis.
•
Make judgments based on practice and precedence, and work within guidelines, under general supervision.
•
Develop and maintain working knowledge of business/industry standards and practices.
•
Identify inconsistencies in data or results and exchange information in a concise and rational method.
•
Escalate any concerns or issues to the Manager. Provide feedback and recommendations on the next course of action in relation to Fraud Risk Assessment.
•
Build strong relationships with peers. Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
•
Impact the business directly on the quality of the tasks/services provided.
•
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
As a successful candidate, you’d ideally have the following skills and exposure:
•
Bachelor’s/University degree or equivalent experience ideally finance related courses
•
Minimum 1 - 2 years working experience in Fraud Operations, Fraud Risk Management, Payments, Merchant Acquiring, Cards, Financial Services or similar role
•
Excellent verbal and written communication skills
•
Demonstrates a foundational understanding of the financial Industry and related skills
•
Proficiency in Microsoft Office
•
Strong analytical skills
Job Family Group:
Operations - Services
Job Family:
Fraud Operations
Time Type:
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Legal
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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