Monitor transactions and manage alerts: monitor fiat and crypto transactions in real time, investigate anomalies and suspicious activity, review alerts from transaction monitoring, sanctions screening, and blockchain analytics tools, and escalate cases to Compliance/MLRO when required.
Perform payment reconciliation: reconcile internal ledgers with banks, PSPs, card acquirers, exchanges, and on-chain records; investigate and resolve breaks, unmatched items, duplicates, failed settlements, and other discrepancies.
Manage reconciliation exceptions and customer-impacting issues: maintain the exception log, drive root-cause analysis and resolution, and support refunds, returns, chargebacks, misdirected deposits, and fund recovery.
Manage liquidity and positions: monitor fiat and crypto balances across accounts and platforms, execute funding, rebalancing, and sweep instructions, and identify liquidity shortfalls, concentration risks, and settlement timing mismatches.
Handle payment incidents and operational issues: detect, triage, escalate, and track incidents through resolution; monitor payment provider and blockchain network health and take mitigating actions when necessary.
Maintain operational processes and partner relationships: keep runbooks, playbooks, checklists, and escalation procedures up to date and act as an operational point of contact for banking, PSP, and exchange partners.
Prepare operational reporting: produce regular MI covering transaction volumes, success/failure rates, alerts, reconciliation breaks, incidents, and liquidity utilization, providing reliable data for Finance and Treasury.
Drive continuous improvement: identify recurring manual work and operational issues, propose automation and control improvements, and work with Product and Engineering to implement and test process improvements.