Sr. Java L3 Support Engineer
LocationGuadalajara, Mexico, Guadalajara Office
Work modeon-site
Typefull-time
SenioritySenior
Experience6+ yrs
Department414231 - PS Dev & Test
Company size1,001–5,000 people
PostedOct 8, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree in Computer Science, Software Engineering, or related technical field
At least 6 years of professional experience in Software Development or L3 support roles using Java
Experience in microservices architectures, including cloud/web-based content
Strong problem-solving skills and self-driven
Performance-driven mindset and ability to identify and meet KPIs
Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications
Can quickly triage and document and provide root cause analysis for customer reported issues
Experience communicating at different technical levels, from the application architects to the end user
Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud
English: Fluent (B2 at least)
Leadership skills
Experience working with international customers
Agile methodologies
Familiarity with retail applications
Frontend experience: JavaScript, Vue.js, NodeJS, TypeScript
Linux & Windows
Selenium/Cucumber
Skills
Java
Spring
SpringBoot
Git
Maven
Docker
MongoDB
CI/CD pipelines
JavaScript
Vue.js
NodeJS
TypeScript
Linux
Windows
Selenium
Cucumber
Benefits
Life insurance
Health insurance
Dental coverage
Vision coverage
Savings fund
Grocery coupons
Pension plan
Christmas bonus
Paid vacation
Floating days
The company.
At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.
Our people.
At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers’ most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.
What will you bring to the team.
About the role
This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues.
What will you be doing:
As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.
Naturally to be successful in this role, you must have and know of:
•
Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
•
At least 6 years of professional experience in Software Development or L3 support roles using Java.
•
Experience in microservices architectures, including cloud/web-based content.
•
Strong problem-solving skills and self-driven.
•
Performance-driven mindset and ability to identify and meet KPIs.
•
Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
•
Can quickly triage and document and provide root cause analysis for customer reported issues.
•
Experience communicating at different technical levels, from the application architects to the end user.
•
Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.
•
English: Fluent (B2 at least).
Preferred skills:
•
Leadership skills.
•
Experience working with international customers.
•
Agile methodologies.
•
Familiarity with retail applications.
•
Frontend experience: JavaScript, Vue.js, NodeJS, TypeScript.
•
Linux & Windows.
•
Selenium/Cucumber.
We offer:
•
Hired directly by Toshiba and 100% under payroll.
•
Benefits of the law (IMSS, INFONAVIT).
•
Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
•
Minor medical expenses insurance.
•
Savings fund for employees, capped at the limit of the law.
•
Grocery coupons.
•
Pension plan.
•
30 Christmas bonus days.
•
12 days of vacation plus 6 floating days.
EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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