As the Product Team Lead for Riskified’s Dispute Resolve solution, you will own the Dispute Resolve domain end-to-end, driving Riskified’s mission to help merchants manage chargebacks effectively, improve win rates, and scale their dispute operations.
Dispute Resolve enables merchants to handle disputes efficiently - from ingestion and analysis, through evidence generation and submission, to performance optimization - helping them improve win rates, reduce operational overhead, and make smarter decisions about which disputes to fight.
In this role, you will take full ownership of shaping and driving the Dispute Resolve product - hands-on, from strategy through execution - defining, executing, and evolving end-to-end dispute flows across multiple merchant setups, and ensuring the product delivers clear value and measurable outcomes. You will expand system integrations, evolve our evidence capabilities, and lead the product analytics function for the domain: owning key metrics, making data-driven decisions, and setting the product benchmarks that Sales relies on to sell Dispute Resolve.
You will work closely with Engineering and Data Science to deliver robust, scalable solutions, translating technical constraints into business priorities and vice versa. You will also partner closely with the Go-to-Market (GTM) organization and Account Management to support product adoption, enable new deals, and ensure Dispute Resolve contributes to revenue growth, retention, and expansion. As the domain leader, your decisions and benchmarks will directly shape customer satisfaction, commercial success, and the long-term evolution of the Dispute Resolve roadmap.