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/Customer Service Representative jobs
GE
Genuine Parts Company

Senior Customer Service Representative

LocationOmaha, NE, USA
Work modeon-site
SenioritySenior
Experience5+ yrs
DepartmentCustomer Service
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have8
High school diploma or GED
Five or more years of related experience or equivalent combination
Reliability, organization, and attention to detail
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Skills
computer
Benefits
Health insurance
401(k)
Tuition reimbursement
Vacation
Sick pay
Holiday pay
SUMMARY:
Under limited supervision, the Senior Customer Service Representative responds to
customer inquires and places customer orders to ensure customer expectations are
accurately determined and met. This role has in-depth knowledge of the company’s
products and services. The Senior Customer Service Representative develops and
broadens relationships with customers to fully understand needs and wants. This role
provides guidance and advice to less experienced Customer Service Representatives.
JOB DUTIES
•
Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
•
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
•
Influences Motion Industries’ gross profit through negotiating the sale price and purchase price, within certain parameters.
•
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
•
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
•
Orders items to ensure appropriate inventory levels are maintained for customers.
•
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
•
Expedites backorders. May pull inventory and prepare order for shipment to customer.
•
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
•
Determines the most cost effective shipping method for customer orders.
•
May handle customer returns.
•
May be assigned to one customer.
•
Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
•
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
•
May be responsible for quality and/or safety in the branch.
•
Performs other duties as assigned.
EDUCATION & EXPERIENCE
•
Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
•
Reliability, organization, and attention to detail required.
•
Excellent communication skills including written, verbal, and listening.
•
Ability to multi-task and time management skills required.
•
Excellent computer skills.
•
Excellent negotiation skills.
•
Strong product knowledge.
PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles
are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
About the company
COMPANY INFORMATION:
Benefits
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you’re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
Legal
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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