RW
RWWACustomer Insights Analyst
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Before you apply
LocationOsborne Park, WA, au
Work modehybrid
Typefull-time
SeniorityMid
Company size10,000+ people
PostedOct 27, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Relevant tertiary qualification or equivalent practical experience in analytics, statistics, economics, business, marketing science, data science or a related discipline
Proficiency in SQL and experience with cloud data platforms such as Snowflake
Experience developing dashboards and data visualizations in Power BI or equivalent enterprise BI tool
Working knowledge of statistical analysis, customer segmentation and campaign or initiative measurement
Proficiency with Excel
Strong interpersonal and communication skills with collaborative experience in a multi-disciplinary team
Experience with Python or another analytical programming language
Experience with customer, transactional, wagering, financial services or similarly regulated data
Pre-Employment screening including two reference checks, police clearance and Australian Working Rights check
Skills
SQL
Snowflake
Power BI
Excel
Python
Benefits
Hybrid work
Professional development
Wellness programs
Free parking
Competitive remuneration
Employee benefits
Reward programs
Company Description
About Us
The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the center of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA.
Our business is unique, which means we can offer careers which are interesting, challenging and diverse. Our values are important to us so, to be successful, you’ll have to share them. We respect one another, are accountable for our goals, connecting with everyone and bringing excellence to achieve great outcomes. We work hard but have fun while we’re doing it.
Job Description
About the role
We are currently seeking an experienced Customer Insights Analyst to join our team on a Permanent Full-Time Basis.
As Customer Insights Analyst, you will turn customer, wagering and market data into insights that influence commercial, customer and operational decisions. Working with tools such as SQL, Snowflake and Power BI, you’ll investigate customer behaviour and business performance, evaluate initiatives and translate complex data into clear recommendations for stakeholders.
Responsibilities
•
Use SQL and approved analytical tools to prepare and analyse customer data.
•
Apply business context and statistical techniques to interpret results, test explanations and identify material trends, risks and opportunities.
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Transform analysis into clear findings, implications and recommendations for technical and non-technical audiences.
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Develop and maintain dashboards, recurring reports and analytical products in Power BI and approved enterprise tools.
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Monitor performance, investigate material movements and explain underlying drivers.
Qualifications
About you
•
A relevant tertiary qualification or equivalent practical experience in analytics, statistics, economics, business, marketing science, data science or a related discipline.
•
Proficiency in SQL and experience working with cloud data platforms such as Snowflake.
•
Experience developing dashboards and data visualisations in Power BI or an equivalent enterprise BI tool.
•
Working knowledge of statistical analysis, customer segmentation and campaign or initiative measurement.
•
Proficiency with Excel; experience with Python or another analytical programming language is desirable.
•
Strong interpersonal and communication skills, with experience working collaboratively in a multi-disciplinary team.
•
Experience with customer, transactional, wagering, financial services or similarly regulated data is desirable.
Additional Information
Why join RWWA?
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Flexibility that works for you – hybrid arrangements that combine working from home with the benefits of our modern office.
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Investment in your growth – access to dedicated learning budgets and professional development support.
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A modern, people-first workplace – enjoy state-of-the-art facilities, wellness spaces, free parking, and secure end-of-trip amenities.
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Recognition that matters – competitive remuneration, employee benefits, and reward programs aligned to our RACE values: Respect, Accountability, Connection and Excellence.
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Wellbeing and support – access to mental health initiatives, wellness programs, and a paid Wellness Day.
•
Community impact – contribute to safer wagering outcomes and positive community outcomes across WA.
Apply now with your CV and cover letter telling us why you’re the perfect fit for this opportunity.
Hiring process
As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.
Legal
At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.
We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
Applications close 13 November 2026
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