Service Delivery Manager
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Before you apply
LocationMakati, Metro Manila, Philippines
SeniorityMid
Experience1+ yrs
Company size501–1,000 people
PostedApr 29, 2025 · 1y ago
Verified live17h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in a related field (e.g., computer science, engineering, business administration) or equivalent work experience
At least 1 year of proven experience as a Delivery Lead or Project Manager
Strong understanding of waterfall, agile methodologies, including Scrum, Kanban, and other related practices
Excellent leadership, communication, and interpersonal skills
Strong problem-solving and decision-making abilities
Proficiency in project management tools and agile collaboration tools
Job Description:
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Client Relationship Management:
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Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.
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Service Level Agreement (SLA) Management:
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Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.
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Team Leadership:
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Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.
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Performance Monitoring:
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Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.
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Issue Resolution:
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Managing escalations, investigating service disruptions, and coordinating timely resolution of client issues.
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Reporting and Communication:
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Preparing regular performance reports for stakeholders, including client updates on service delivery status and key metrics.
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Process Improvement:
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Identifying opportunities to optimize service delivery processes, implementing changes to enhance efficiency and effectiveness.
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Budget Management:
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Monitoring service delivery costs, identifying potential cost-saving measures, and managing budgets within allocated limits.
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Stakeholder Management:
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Collaborating with cross-functional teams across the organization to ensure alignment with service delivery objectives.
Requirements
Qualifications:
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Bachelor’s degree in a related field (e.g., computer science, engineering, business administration) or equivalent work experience.
•
At least 1 year of proven experience as a Delivery Lead or Project Manager.
•
Strong understanding of waterfall, agile methodologies, including Scrum, Kanban, and other related practices.
•
Excellent leadership, communication, and interpersonal skills.
•
Strong problem-solving and decision-making abilities.
•
Proficiency in project management tools and agile collaboration tools
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