IT HelpDesk Tier 2 - NJ
Read straight from CubX Inc.'s careers page, verified 2d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
Salary$55k – $75k
LocationLakewood, New Jersey, United States
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentService
Company size9+ people
PostedOct 1, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
2+ years of IT/help desk experience in a professional environment
Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
Experience using at least one ITSM/ticketing tool
Strong communication skills for providing technical updates directly to clients in a support context
Bachelor's degree in Computer Science or an IT-related field
Experience using Windows Autopilot for device provisioning and deployment
Experience configuring email authentication/security records (SPF, DKIM, DMARC)
Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
PowerShell scripting experience
Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101
Authorized to work in the United States
Able to travel to client sites approximately 15% of the time
Available for after-hours/on-call support on a rotating schedule
Skills
Windows
macOS
iOS
Android
Microsoft 365
Exchange Online
SharePoint
Teams
Security & Compliance
OneDrive
DNS
DHCP
VLANs
VPNs
firewall rules
SonicWall
Meraki
UniFi
Intune
Windows Autopilot
Azure AD
Active Directory
Group Policy
GPOs
ITSM/ticketing tools
SPF
DKIM
DMARC
PowerShell
Microsoft Entra ID
Conditional Access
Benefits
Paid time off
Company holidays
Health insurance
Dental insurance
Vision insurance
401(k)
On site gym
Professional development
Team events
About the company
CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency.
About the role
As a Help Desk Technician II, you will play a critical role in supporting clients’ IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning.
Responsibilities
Key responsibilities include:
•
Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)
•
Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive
•
Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware
•
Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management)
•
Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates
•
Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation
•
Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments
•
Participate in occasional after-hours/on-call support and provide client training on IT best practices and security
•
Proactively identify and remediate potential issues while building and maintaining positive client relationships
Requirements
Required Qualifications:
•
2+ years of IT/help desk experience in a professional environment
•
Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
•
Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
•
Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
•
Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
•
Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
•
Experience using at least one ITSM/ticketing tool
•
Strong communication skills for providing technical updates directly to clients in a support context
•
Authorized to work in the United States
•
Able to travel to client sites approximately 15% of the time
•
Available for after-hours/on-call support on a rotating schedule
Preferred Qualifications:
Nice to have
•
Bachelor’s degree in Computer Science or an IT-related field
•
Experience using Windows Autopilot for device provisioning and deployment
•
Experience configuring email authentication/security records (SPF, DKIM, DMARC)
•
Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
•
PowerShell scripting experience
•
Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101
Benefits
•
Competitive salary of $55,000–$75,000 USD
•
Paid time off and company holidays
•
Health, dental, and vision insurance options
•
401(k) retirement plan with company match
•
On-site gym for employee wellness
•
Modern, collaborative office environment
•
Ongoing training and professional development
•
Opportunity to work with cutting-edge technology
•
Team events and employee appreciation initiatives
•
Strong company culture focused on innovation and teamwork