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Tasks;
Responsibilities
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Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
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Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
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Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
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Track all reservations on-request and provide the customer with an effective support
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Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
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Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
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Dealing with customer complaints in a professional manner
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Ad-hoc tasks as assigned by the Team Leader
Requirements
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Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
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Fluency in Italian and English
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Good sales and/or customer service skills from previous job experience
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Excellent communication skills – written & spoken in the required language
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Ability to work in a fast-paced environment
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Good team player with ability to build and maintain strong relationships
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Word processing skills be able to type 25 WPM
Benefits
Full Training
Basic Health insurance- following 6 months of employment
Career Progression opportunities
Mobile schemes
Gym packages included
Relocation support
In-house canteen serving different healthy food with affordable prices