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Insomnia Cookies

Store Operations Manager (GM)

SalaryNo pay range posted
LocationHarlem NYC
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentField, Store Management
Company size1,001–5,000 people
PostedOct 9, 2026 · 2d ago
Verified live1h ago
New York law requires most employers to post a pay range.
May no longer be actively hiring
66% of this company's open roles have been listed for 90+ daysNo pay range listed, though New York requires one
At a glanceSummarised by Seekless from the posting.
Must have5
3+ years of management/leadership experience in a restaurant or retail establishment
Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
Benevolent leadership style with a player-coach mentality
An innate sense of true hospitality and ability to deliver exceptional customer service
Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
Nice to have1
Familiarity with using commercial convection ovens
Skills
MS Outlook
Excel
MS Teams
Applicant Tracking System
Benefits
Health insurance
Dental insurance
Vision insurance
Pet insurance
401(k)
Paid vacation
Paid sick leave
Cellphone stipend
Training platform
About the role
Insomnia Cookies is expanding and looking for strong management to join our team at the Harlem NYC location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!
Comp & Sweet Position Perks:
· a competitive base salary + monthly bonus compensation package.
· a $50.00 per month cellphone data plan stipend.
· excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
· 401K with contribution match.
· 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
· Enrollment in our Cookie College learning/training platform.
· free cookies, awesome swag and so much more!
Job Duties & Position Focus:
· Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
· Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
· Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
· Manage and audit inventory to maintain proper controls.
· Create and execute fun, local marketing drops.
· Create and drive in-store recognition programs/contests.
What we seek:
· 3+ years of management/leadership experience in a restaurant or retail establishment
· Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
· Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
· An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
· A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
· Familiarity with using commercial convection ovens - a plus
About the company
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so… many…cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!
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