Clinical Operations Team - Boerne
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Before you apply
Salary$28 – $35/hr
LocationBoerne, Texas, United States
Work moderemote
Typefull-time
SeniorityMid
Experience4+ yrs
DepartmentClient Success
Company size4+ people
PostedOct 4, 2026 · 1mo ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
Minimum of 4 years of administrative experience in a clinical setting
Demonstrated knowledge and competency working in an EMR
Working knowledge of HIPAA regulations and patient confidentiality requirements
Proficiency with scheduling software and standard office software (Microsoft Office/Google Workspace)
Strong written and verbal communication skills
Comfortable working in a remote, technology-driven environment
Excellent organizational skills and attention to detail
Prior experience supporting a telehealth or virtual care practice
Familiarity with medical billing and coding basics
Experience with various EMRs
Bilingual candidates encouraged to apply
Skills
EHR system
Scheduling software
Microsoft Office
Google Workspace
EMR
Benefits
Health insurance
Dental insurance
Vision insurance
PTO
About the role
About the Role
We are seeking an Administrative Support Specialist to manage day-to-day operational and administrative
functions for our telehealth medical practice. This role ensures smooth front-office and back-office operations,
supports patients and providers with scheduling and documentation needs, and helps maintain compliance with
healthcare administrative standards across a virtual care environment.
Responsibilities
Key Responsibilities
Patient Support & Scheduling
• Schedule, reschedule, and confirm telehealth appointments across providers and time zones
• Serve as first point of contact for patient calls, emails, and portal messages
• Verify patient demographic and insurance information prior to visits
• Assist patients with technical issues accessing the telehealth platform
• Send appointment reminders and follow-up communications
Documentation & Records Management
• Maintain accurate and up-to-date patient records in the EHR system
• Process intake forms, consent documents, and medical records requests
• Ensure all documentation complies with HIPAA and practice recordkeeping standards
• Upload, organize, and file incoming faxes, referrals, and lab results
Provider & Practice Support
• Coordinate provider schedules
• Prepare reports and summaries for practice leadership as requested
• Order and manage office/administrative supplies and vendor accounts
• Support onboarding of new staff and providers with administrative setup
Compliance & Quality
• Maintain strict confidentiality of patient health information in accordance with HIPAA
• Follow practice policies for documentation, escalation, and incident reporting
• Support audits and quality assurance reviews by providing requested records and reports
Requirements
Qualifications
Requirements
Required
• Minimum of 4 years of administrative experience in a clinical setting
• Demonstrated knowledge and competency working in an EMR
• Working knowledge of HIPAA regulations and patient confidentiality requirements
• Proficiency with scheduling software and standard office software (Microsoft Office/Google Workspace)
• Strong written and verbal communication skills
• Comfortable working in a remote, technology-driven environment
• Excellent organizational skills and attention to detail
Preferred
Nice to have
• Prior experience supporting a telehealth or virtual care practice
• Familiarity with medical billing and coding basics
• Experience with various EMRs
• Bilingual candidates encouraged to apply
Benefits
Compensation & Structure
• Compensation: $28–$35 per hour, depending on experience
• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Benefits include PTO accrual and health insurance (including dental and vision)