Capability Building and Customer Engagement Coordinator
LocationMexico City
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentCommercial
Company size10,000+ people
PostedOct 6, 2026 · 6d ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
Must have6
University degree in Business, Health Sciences, Psychology, Pedagogy, or related fields
At least 2 years of hands-on experience in training, content creation, commercial operations support, corporate learning, or consulting projects
Foundational understanding of Instructional Design models (e.g., ADDIE, Agile Learning) and adult learning principles (andragogy)
Strong communication, stakeholder management, and active listening skills with a service-oriented mindset
Adaptable and capable of working collaboratively in dynamic environments
Communicate effectively with an Intermediate to Upper-Intermediate English level
Nice to have4
Experience working in Pharma or Consumer Goods
Practical knowledge or a strong interest in e-learning authoring tools (e.g., Articulate, Canvas, LMS platforms) and interactive workshop platforms (e.g., Miro, Mentimeter, Lucid)
Basic knowledge of Agile methodologies, CX tools, and digital workflow platforms (e.g., Monday.com)
Proactive, analytical, and comfortable leveraging digital tools and AI to simplify internal processes
Eligibility2
Relocation benefits not available
Roche is an Equal Opportunity Employer
Skills
Articulate
Canvas
LMS platforms
Miro
Mentimeter
Lucid
Monday.com
About the company
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Commercial Enablement & Learning Specialist
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
As a Commercial Enablement & Learning Specialist, you will join a dynamic team dedicated to empowering our commercial operations through innovative learning programs and process optimization. This role offers a unique opportunity to drive digital adoption, improve daily productivity, and directly impact our team’s operational excellence and customer journey success.
The Opportunity:
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You co-facilitate onboarding sessions and continuous training workshops to shorten the ramp-up time and time-to-productivity for new commercial team members.
•
You support the creation, curation, and maintenance of modern training materials, interactive e-learning modules, and commercial playbooks aligned with business priorities.
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You track learning program implementation, gather participant feedback, and evaluate key enablement metrics tied to commercial performance.
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You administer internal Learning Management Systems and interactive workshop tools to maximize resource utilization and digital engagement.
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You collaborate with Commercial Leads and Squads to identify operational skill gaps and translate business needs into practical training agendas.
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You facilitate customer journey mapping sessions with commercial teams to identify operational bottlenecks, customer pain points, and commercial opportunities.
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You drive the internal adoption of digital journey-mapping tools, automated workflows, and online customer interaction channels to streamline processes.
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You identify repetitive manual tasks and champion accessible AI and digital tools to improve daily productivity, data literacy, and team capabilities.
Who you are:
•
You hold a University degree in Business, Health Sciences, Psychology, Pedagogy, or related fields.
•
You bring a least 2 years of hands-on experience in training, content creation, commercial operations support, corporate learning, or consulting projects.
•
You possess a foundational understanding of Instructional Design models (e.g., ADDIE, Agile Learning) and adult learning principles (andragogy).
•
You demonstrate strong communication, stakeholder management, and active listening skills with a service-oriented mindset.
•
You are adaptable, capable of working collaboratively in dynamic environments, and communicate effectively with an Intermediate to Upper-Intermediate English level.
Preferred:
•
You have experience working in Pharma or Consumer Goods.
•
You bring practical knowledge or a strong interest in e-learning authoring tools (e.g., Articulate, Canvas, LMS platforms) and interactive workshop platforms (e.g., Miro, Mentimeter, Lucid).
•
You have basic knowledge of Agile methodologies, CX tools, and digital workflow platforms (e.g., Monday.com).
•
You are proactive, analytical, and comfortable leveraging digital tools and AI to simplify internal processes.
Relocation benefits are not available for this posting
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.