Technical Support Engineer, Australia
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Before you apply
LocationSydney, New South Wales, Australia
Work modeon-site
Typefull-time
SeniorityMid
Experience2–3 yrs
DepartmentTechnical Support
Company size1,001–5,000 people
PostedOct 27, 2026 · 1w ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
2-3 years working experience in a related role
Strong analytical and troubleshooting skills in both hardware and software
Flexible, with a 'can do' attitude, able to multitask, with an ability to manage priorities
Experience in customer service, technical support, and project management
Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
Strong team player while possessing the autonomy to manage workload
Fluent and proficient in verbal and written communication in English
Administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
Knowledge of networking principles and IP protocols
Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
Experience working with a video security system over IP – CCTV system or Access control
Experience working with SQL databases
Understanding of TCP, IP and UDP protocol stack
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
Understanding of server virtualization concepts
Any other languages will be considered a strong asset
Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies
Microsoft SQL Service administration experience
MCSE, SQL Server, VMware, or similar technical professional certifications
Deployment and troubleshooting of security systems such as CCTV, Access control, License plate recognition
Must possess a valid driver's license and passport
Skills
Active Directory
file sharing
IIS
clustering
GPO
performance monitoring
networking
IP protocols
switches
routers
video security system
CCTV system
Access control
SQL databases
TCP
IP
UDP
SAN
NAS
iSCSI
server virtualization
C#
Visual Basic
VBScript
PowerShell
Microsoft SQL Server
Technical Support Engineer
The team:
The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the Customer Experience Team Lead (Australia).
What your day will look like:
Technical Support:
•
Use software tools to diagnose and solve complex issues and service outages
•
Conceptualize and articulate ideas clearly and concisely
•
Resolve problems in compliance with established processes
•
Ensure timely escalation of critical customer related issues through proper channels
•
Ensure timely resolution of customer issues
•
Collaborate with other Technical Support specialists and R&D engineers
•
Develop and maintain a strong relationship with new and existing customers
•
Develop and maintain an extensive working knowledge of Genetec’s solutions
•
Contribute to the evolution of our software and Support processes
•
Participate in the elaboration of technical documentation and knowledge base article
•
Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool
About you:
•
Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
•
2-3 years working experience in a related role
•
Strong analytical and troubleshooting skills in both hardware and software
•
Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
•
Experience in customer service, technical support, and project management
•
Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
•
Strong team player while possessing the autonomy to manage workload
•
Fluent and proficient in verbal and written communication in English
•
Any other languages will be considered a strong asset
•
Must possess a valid driver’s license and passport
Technical Requirements:
•
Administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
•
Knowledge of networking principles and IP protocols
•
Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
•
Experience working with a video security system over IP – CCTV system or Access control.
•
Experience working with SQL databases
•
Understanding of TCP, IP and UDP protocol stack
•
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
•
Understanding of server virtualization concepts
Great if you have:
•
Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies
•
Microsoft SQL Service administration experience
•
MCSE, SQL Server, VMware, or similar technical professional certifications
•
Deployment and troubleshooting of security systems such as:
•
CCTV (IP cameras and encoders, video matrices, DVRs, etc.)
•
Access control systems (administration of software, reader, controller, wiring, etc.)
•
License plate recognition system and concepts