Patient Relations Specialist
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Before you apply
LocationMercy Joplin
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedNov 2, 2026 · 3d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Prior experience in customer service/patient relations
Understands hospital services, patient care, and regulatory standards
Able to demonstrate strong communication skills to interact with patients, families, and hospital staff
Possesses analytical skills to identify trends and make recommendations for process improvements
Can follow through on tasks and motivate others
Can implement and champion new processes related to patient relations
Can work with hospital leadership to develop and monitor patient relations initiatives
Ensures accurate documentation and follow-up of patient complaints
Can analyze data and provide detailed reports to hospital committees
Is self-motivated and able to manage tasks without constant supervision
Assess and addresses patient problems effectively
Is proficient in using MS Office products for documentation and reporting
Can use hospital systems for data collection and analysis
Degree in healthcare-related field
Skills
MS Office
Benefits
Health insurance
Dental
Vision
Paid time off
Tuition support
Retirement plan
Find your calling at Mercy!
About the role
The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and resolving their concerns. It includes receiving and investigating patient complaints to ensure timely and positive resolutions, while promoting patient rights and services in line with regulatory standards and Mercy’s mission.
Position Details:
Minimum Qualifications:
Experience: Prior experience in customer service/patient relations.
Nice to have
Preferred Qualifications:
Education: Degree in healthcare-related field.
Other Skills, Knowledge, Abilities:
• Understands hospital services, patient care, and regulatory standards.
• Able to demonstrate strong communication skills to interact with patients, families, and hospital staff.
• Possesses analytical skills to identify trends and make recommendations for process improvements.
• Can follow through on tasks and motivate others.
• Can implement and champion new processes related to patient relations.
• Can work with hospital leadership to develop and monitor patient relations initiatives.
• Ensures accurate documentation and follow-up of patient complaints.
• Can analyze data and provide detailed reports to hospital committees.
• Is self-motivated and able to manage tasks without constant supervision.
• Assess and addresses patient problems effectively.
• Is proficient in using MS Office products for documentation and reporting.
• Can use hospital systems for data collection and analysis.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.