Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Knowledge, Skills and Abilities
Required Skills
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Proven experience in configuration, customization, development, and administration on the ServiceNow platform
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Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.
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Proven experience in working within both waterfall and Agile/Scrum methodologies.
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Practical experience of setting up ServiceNow API’s and MID servers
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Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
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Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
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Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)
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Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner
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Excellent conflict management and negotiation skills
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Ability to train and support others on functional area-related topics.
Preferred Skills
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Proven organizational skills
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High energy, ambitious self-starter with an aptitude for learning and customer focus
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Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
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Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment
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Working knowledge of vendor management principles and procedures.