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WI
Wintrust

Contact Center Rep. 1

Salary$17 – $23/hr
LocationNorthbrook, IL
Typefull-time
SeniorityEntry
Experience1+ yrs
EquityIncluded
Company size10,000+ people
PostedOct 2, 2026 · 1w ago
Verified live8h ago
At a glanceSummarised by Seekless from the posting.
Must have4
1+ years customer service experience
High school diploma or equivalent
Basic computer skills, PC, Microsoft Word/Excel & Internet
Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds
Nice to have2
Prior call center or finance experience is preferred
Some college preferred
Eligibility1
ability to work 10:00am to 7:00pm shift
Skills
Microsoft Word
Microsoft Excel
Internet
Benefits
Medical insurance
Dental
Vision
Life insurance
Accidental death and dismemberment
Short term disability
Long term disability
Parental leave
Employee assistance program
401(k)
Flexible spending account
Employee stock purchase plan
Critical illness insurance
Accident insurance
Transportation and commuting benefits
Banking benefits
Pet insurance
Tuition reimbursement
About the company
As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $66 billion in assets.
Why join us?
Benefits
•
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
•
Competitive pay and discretionary or incentive bonus eligible
•
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
•
Family-friendly work hours
•
With 175+ community bank locations, we offer opportunities to grow and develop in your career
•
Promote from within culture
Why join this team?
About the role
•
We have a culture that encourages an entrepreneurial spirit
•
We offer multiple opportunities for development and upward mobility
What You’ll Do:
•
As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.
•
Researching and analyzing transactions and other account issues.
•
Entering or modifying Check-By-Phone payments
Qualifications:
•
1+ years customer service experience - ability to work 10:00am to 7:00m shift
•
Prior call center or finance experience is preferred
•
High school diploma or equivalent, some college preferred
•
Basic computer skills, PC, Microsoft Word/Excel & Internet
•
Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds
Benefits:
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation:
The estimated hourly salary range for this role is $17.31 to $22.60 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.
Legal
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
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