The Battery Service Technician is a mid-level level battery system service technician position. This requires a unique set of skills to effectively resolve complicated battery system issues and effectively communicate with customers and upper management. In this role, you will provide in-house or on-site technical support and debugging capabilities for our customers while supporting the New Flyer Service team. You will also support Field Service technicians as a technical liaison for open customer questions/issues.
ESSENTIAL FUNCTIONS:
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Servicing XALT batteries and associated components in Auburn Hills, MI battery service lab.
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Closely follow the investigation of field application/integration issues on-site and/or remotely.
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Review service and vehicle data
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Help answer technical questions posed about our products from customers
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Work closely with Engineering/Production/Lead tech to participate in root cause investigations of service issues.
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Support company goals and initiatives related to industry standards for safety and quality (Ex. ISO26262, IEC61508, QS9003, and others)
Requirements
Experience/Knowledge
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Experience working with customers (internal / external) and communicating at the technical level.
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Experience working with battery interface tools; CANalyzer, CANoe, CAPL, etc.
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Exposure to Energy Storage Systems / Power Cyclers is a plus
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Experience with analysis of data to verify pass/fail criteria
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Working with live High Voltage (potentially 1000V)
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Working knowledge of lithium ion battery safety, handling and associated High Voltage systems
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Understands ergonomics, safety policies and procedures, 5S principles
Specific Job Skills
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Must possess strong written and oral communication skills as well as interpersonal skills
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Demonstrated ability to utilize complex electronic and mechanical systems
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Diligent documentation keeping skills
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Self-driven, flexible and adaptable personality
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Proficiency with Microsoft Office tools, especially Project, Excel, Word, PowerPoint, and SharePoint
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Builds safety, quality, and compliance into all actions; committed to continuous learning and self-improvement
Equipment / Machines Used
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Hands on experience with field and lab equipment (multimeters, High voltage PPE, oscilloscopes, function generators, logic analyzers etc).