Process and manage NFI and MCI supplier recovery claims in OSVC, including warranty claim analysis, supplier evaluations, recovery pursuit, and maintenance of the warranty work queue
Provide comprehensive failures analysis and warranty recovery report to applicable departments such as Service Engineering, Engineering, Supply Chain, and Procurement
Efficiently negotiate and resolve complex and disputed warranty recovery claims with suppliers
Collaborate with Supply Chain, Procurement, Supplier Quality, and suppliers to maximize cost-effective recovery opportunities.
Develop and maintain strong supplier relationships through proactive communication and issue resolution.
Create reports for Leadership group on failed components and pertaining costs
Support data driven warranty failure trend analysis and reporting
Coordinate with Finance to ensure accurate processing, reconciliation, and closure of supplier warranty credits
Update warranty claims to reflect part location, recoverable costs, evaluations, additional information required for claim comprehension
Handle inquiries from properties and suppliers regarding freight issues
Coordinate with Regional Product Support Manager and Field Technicians on failed part returns, scrap authorization, and failure investigations
Coordinate with the stock keepers in the parts warehouses on inventory control, shipping/receiving and upkeep of warranty parts
Assist Recovery, and warranty team as required
Validate or update received parts lists (Master Sheets).