Parts Sales Desk Supervisor
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Before you apply
LocationTX - Midland
Work modeon-site
SeniorityLead
Company size501–1,000 people
PostedJun 15, 2026 · 4mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Supervise the daily activities and workflow of the Parts Sales Desk Coordinators
Provide coaching, training, and support to team members to improve performance and customer service
Monitor workload distribution, response times, and order accuracy to ensure service expectations are met
Continue to actively manage customer accounts and generate revenue through parts sales activities
Respond to customer parts inquiries and requests from Account Managers
Accurately process orders, create quotes, and ensure timely communication with customers
Maintain and develop customer accounts, promoting repeat business and resolving customer concerns promptly
Coordinate with Supply Chain to meet delivery requirements and customer expectations
Track order status, backlogs, and escalations while proactively resolving issues related to pricing, inventory, fulfillment, or delivery
Develop and implement sales strategies and process improvements to increase parts sales and operational efficiency
Provide technical support to customers in identifying parts and product solutions
Communicate customer feedback, market trends, and competitive information to leadership
Actively participate in the Company's safety programs and follow all safety protocols
Benefits
Health insurance
JOIN THE PEOPLE POWERING KODIAK
Kodiak understands that our most valuable resource is our employees, and in order to provide industry-leading service and runtime, you must attract and retain premier talent. To accomplish this, Kodiak focuses on providing internal professional development and training, as well as the best benefits package in the industry.
Essential Duties & Responsibilities
•
Supervise the daily activities and workflow of the Parts Sales Desk Coordinators.
•
Provide coaching, training, and support to team members to improve performance and customer service.
•
Monitor workload distribution, response times, and order accuracy to ensure service expectations are met.
•
Continue to actively manage customer accounts and generate revenue through parts sales activities.
•
Respond to customer parts inquiries and requests from Account Managers.
•
Accurately process orders, create quotes, and ensure timely communication with customers.
•
Maintain and develop customer accounts, promoting repeat business and resolving customer concerns promptly.
•
Coordinate with Supply Chain to meet delivery requirements and customer expectations.
•
Track order status, backlogs, and escalations while proactively resolving issues related to pricing, inventory, fulfillment, or delivery.
•
Develop and implement sales strategies and process improvements to increase parts sales and operational efficiency.
•
Provide technical support to customers in identifying parts and product solutions.
•
Communicate customer feedback, market trends, and competitive information to leadership.
•
Actively participate in the Company’s safety programs and follow all safety protocols.
Legal
Kodiak Gas Services is an Equal Employment Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.