Customer Service Representative
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Before you apply
Salary$15 – $20/hr
LocationEdina, MN
Work modeon-site
Typefull-time
SeniorityEntry
Company size501–1,000 people
PostedAug 24, 2026 · 2mo ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent work experience
Excellent communication skills
Strong desire to provide compassionate, client-focused service
Basic proficiency with technology, including scheduling software and online communication platforms
Strong organizational skills and ability to handle multiple tasks efficiently
Must be able to work in a fast-paced, dynamic environment
Prior customer service experience, preferably in a veterinary or healthcare setting
Occasional lifting up to 40 pounds independently and physical tasks may be required
Skills
scheduling software
online communication platforms
Benefits
Tailored development programs
Mentorship
Career pathing
Competitive pay
Performance bonuses
401(k) matching
Student loan assistance
Health insurance
Dental insurance
Vision insurance
Life insurance
Mental health resources
Generous PTO
Holidays
Key Responsibilities:
Client Communication & Scheduling:
· Answer calls and emails promptly with professional, friendly service
· Schedule appointments based on client needs and veterinarian availability, including forward booking
· Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets’ care on track
· Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
Client Relations & Service:
· Greet clients warmly and ensure a positive experience throughout their visit
· Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
· Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
· Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
Managing Patient Information & Technology:
· Update client and patient records in our practice management system with accuracy and efficiency
· Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
· Maintain organized records of client communications and appointments to streamline operations
Support the Medical Team & Practice Operations
· Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
· Help maintain a clean, organized reception area and assist with daily practice operations as needed
· Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store
Compensation: $15-$20 depending on experience
Qualifications:
· High school diploma or equivalent work experience required
· Excellent communication skills and a strong desire to provide compassionate, client-focused service
· Prior customer service experience, preferably in a veterinary or healthcare setting
· Basic proficiency with technology, including scheduling software and online communication platforms
· Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
Working Conditions:
· Must be able to work in a fast-paced, dynamic environment.
· Occasional lifting up to 40 pounds independently and physical tasks may be required
About the company
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Benefits
Here’s what you can expect when you join our team:
•
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
•
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
•
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
•
Generous paid time off and holidays, because your personal time matters.
•
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.