Manager – International Voice
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Before you apply
LocationKenya
SenioritySenior
Company size10,000+ people
First seenOct 30, 2026 · 4d ago
Verified live20h ago
Requirements
What we’re looking for;
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
About the role
Reporting to the Mobile Wholesale Lead, the role purpose is as highlighted below;
To lead the growth and transformation of Safaricom’s International Wholesale Voice portfolio through strategic partnerships, commercial innovation, network economics optimization, and automation-led operations.
The role is accountable for maximizing voice revenue, network value realization, and traffic integrity through carrier ecosystem management, commercial negotiations, routing optimization, cost efficiency initiatives, LCR governance, revenue protection, and strategic partnership development across carrier, transit, enterprise, OTT, application, and emerging communications ecosystems.
The role drives sustainable business performance through data-driven decision-making, AI-enabled insights, agile execution, and continuous optimization while delivering an Always-On service experience and strengthening Safaricom’s position as a preferred regional and global voice interconnect partner.
The role also leads the commercialization of future voice growth opportunities including international transit, international enterprise voice services: ITFS, DID, CPaaS, cloud communications, Voice Quality-on-Demand (QoD), Voice Biometrics etc., application-driven communications, and other next-generation voice services.
Through ecosystem partnerships, automation-first operations, and innovative business models, the role supports the evolution of the voice business towards digital communications ecosystems, network monetization, and future connectivity services.
About the company
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
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