What do I need to bring with me? 🧳
You’ll need to be able to demonstrate the core skills this role requires. You don’t have to tick all the boxes right away; the important thing is that you’re willing to learn. Here’s what the team will be looking for in you:
👉 Hands-on experience with APIs, data integrations and SaaS platforms, with working knowledge of REST API principles.
👉 Confident acting as an escalation point and informal mentor for colleagues, setting the standard for quality and consistency across the team.
👉 Sharp problem-solving instincts — you diagnose and resolve issues fast across chat and ticketing, minimising disruption for clients.
👉 Full ownership mindset: you see queries through end-to-end, escalate when needed, and make sure nothing falls through the cracks.
👉 An analytical eye for patterns — spotting recurring issues and inefficiencies, and driving scalable fixes cross-functionally.
👉 Meticulous attention to detail, especially around user setup, permissions and access.
👉 Clear communicator who can turn technical concepts into simple, actionable guidance for any audience.
👉 Comfortable partnering across Product, Technology, Research and Product Marketing to resolve issues and shape improvements.
👉 A customer-first mindset, with familiarity with survey-derived market research data and tools like crosstabs a strong plus.
Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they’re a big part of what we’re looking for in you.