We are looking for a Customer Journey Expert - Payments to help shape and deliver the next generation of payment solutions for Corporate and Financial Institution clients within ING.
You will own the functional delivery of strategic Payments initiatives, working across the full payment value chain including SEPA, Domestic and International Payments, as well as the supporting channels, orchestration, processing, screening, clearing, settlement and reporting capabilities. In this role, you will collaborate with stakeholders across Wholesale Banking, Operations, Risk, Compliance, Technology and Engineering to translate complex business requirements into scalable, reliable and client-focused solutions.
As part of ING Wholesale Banking’s Transaction Services organization, you will be responsible for the end-to-end customer journey, ensuring seamless payment experiences while balancing client needs, operational excellence, regulatory requirements and technical feasibility. You will work closely with global product managers, engineers and operational teams to deliver new capabilities, optimize existing services and drive continuous improvements across the payments landscape.
The ideal candidate combines strong product, business analysis and delivery management experience with a solid understanding of payment ecosystems, transaction banking products and financial market infrastructures. We are looking for someone who can bridge business objectives, customer needs and technology capabilities, while taking ownership of complex cross-functional initiatives and delivering impactful outcomes on a global scale.