We are looking for a Senior Manager, Product Design based in India to lead a team of product designers responsible for shaping next-generation enterprise software experiences across Sprinklr’s unified customer experience management platform. This is a hybrid player/coach role that is primarily focused on strategic team leadership, with selective hands-on design execution: approximately 80% of the role will focus on leading, coaching, planning, and operating the team, while approximately 20% will remain hands-on in Figma to shape critical workflows, interaction models, prototypes, and AI-first product experiences. In this role, you will set design direction, coach and develop designers, strengthen design quality, and partner closely with Product Management, Engineering, Research, Content Design, Data Science, Go-to-Market, Field teams, U.S.-based Product Experience leaders, and senior leadership to deliver AI-first workflows and agentic product experiences that are intuitive, trustworthy, accessible, scalable, and measurable.
The ideal candidate is an experienced design leader with a strong foundation in hands-on product design and a proven ability to lead teams through complex SaaS or enterprise product challenges. They bring excellent judgment in interaction design, systems thinking, visual craft, accessibility, service design thinking, design systems, product operations, and user-centered product strategy. They are comfortable operating in ambiguity, building trusted relationships across disciplines, influencing cross-functional roadmaps, developing talent, and helping teams responsibly apply artificial intelligence (AI), automation, agentic design patterns, generative AI workflows, human-in-the-loop experiences, explainability, and user control to simplify complex enterprise workflows, reduce friction, and improve customer outcomes.