ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Front Desk Representative
• Interacts effectively with the public and Team Members. Performs excellent customer service at all time.
• Assists guests with the check-in process at the Hotel in a courteous and polite manner.
• Assists guests with checkout at the end of their stay in an efficient and timely manner.
• Responds to guest requests, complaints or inquiries courteously and promptly.
• Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.
• Maintains a working knowledge of the property as well as special events on and near the property in order to advise guests.
• Handles guest complaints or concerns in a polite, courteous and efficient manner.
• Ensures that the check-in and checkout process in handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company’s assets.
• Distributes membership forms for rewards club cards.
• Creates new rewards club accounts for guests.
• Prints rewards club cards for guests with existing accounts.
• Issues rewards for guests when appropriate level of play has been established.
• Works with the Bell Staff and Concierge to ensure a high level of guest service.
• Maintains a consistent, regular attendance record.
• Performs any reasonable request made by management.
• Interacts effectively with the public and Team Members. Performs excellent customer service at all time.
Dual Rate Front Desk Representative/Night Auditor
• Prepares and distributes management reports to Hotel Administration and the Finance Department.
• Posts room and tax charges to guest accounts.
• Assists, if needed, with Hotel Housekeeping and Bell Desk.
• Responds to guest requests, complaints or inquiries courteously and promptly.
• Maintains a consistent, regular attendance record.
• Performs any reasonable request made by management.