Desktop Support Engineer
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Before you apply
LocationQuezon City, Metro Manila, Philippines
Work modeon-site
SeniorityMid
Experience2–4 yrs
Company size501–1,000 people
PostedJul 30, 2025 · 1y ago
Verified live17h ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree or Associate degree in Information Technology or related field
2–4 years of experience in desktop support or IT field services
Strong working knowledge of Windows OS and desktop applications
Basic understanding of networking and system recovery procedures
Experience with backup software and endpoint recovery
Proficient in remote desktop tools and ITSM ticketing platforms
Excellent customer service, communication, and documentation skills
Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred
Can work FULLY ONSITE (Cubao)
Skills
Windows OS
remote desktop tools
ITSM ticketing platforms
backup software
networking
Job description:
•
Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
•
Troubleshoot and resolve hardware, software, and connectivity issues.
•
Perform system reimaging, virus removal, and patch updates.
•
Assist in the backup and recovery of user data and configurations.
•
Document support activities and update configuration records.
•
Coordinate with vendors for hardware replacement and warranty claims.
•
Support software installations, user onboarding, and device configuration.
•
Escalate issues to L2/L3 support teams as necessary.
Requirements
Qualifications:
•
Bachelor’s degree or Associate degree in Information Technology or related field.
•
2–4 years of experience in desktop support or IT field services.
•
Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.
•
Strong working knowledge of Windows OS and desktop applications.
•
Basic understanding of networking and system recovery procedures.
•
Experience with backup software and endpoint recovery.
•
Proficient in remote desktop tools and ITSM ticketing platforms.
•
Excellent customer service, communication, and documentation skills.
•
Can work FULLY ONSITE (Cubao)
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