This hybrid role ensures the continuity, reliability, and efficiency of laboratory operations across multiple operational streams. Acting as the single point of contact and subject matter expert, the Cross-Stream Operations SME is trained across all Order Administration, Inventory Management, Scan, and Replenishment activities.
The position plays a critical role in securing material availability for research laboratories by managing the end-to-end order lifecycle, monitoring stock levels at Points of Use, and supporting replenishment processes. By maintaining a comprehensive, cross-stream view of operations, the role ensures seamless coordination, rapid issue resolution, and consistent service delivery across all activities. Due to the criticality and complexity of order flows, approximately 50% of the role focuses on Order Administration, with the remaining time dedicated to data management, problem solving, communication and supporting the day-to-day order management when required.
The role requires versatility, adaptability, and strong coordination to support different operational needs and ensure service continuity.
Depending on the assignment, the scope may include chemistry-related products (chemicals, solvents, reagents), biological materials, and laboratory consumables, with flexibility to support additional categories when required.
Ensure support of laboratory supply activities by: