Tech'l Product Enablement- Service Operationalization - Lead
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Before you apply
Location15F W City Center
Typefull-time
SeniorityLead
Company size10,000+ people
PostedOct 1, 2024 · 2y ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Oct 1, 202452% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Manages service capability delivery - implementation and roll out of new or enhanced core telco services and associated operational support processes
Supports B2B Business Group to operationalize new or enhanced services on different Globe network platforms: enterprise data, broadband, wireless
Fulfills requests for service architecture design through collaboration with different domain SMEs in NTG, ISG, ISDP, Legal, Billing and with vendor partners
Bridging the different technical domains to create end-to-end support structure
Crafting process maps that links business and technical scope
Ratifying technical PPMs
Enabling technical support teams with guidelines and enablement programs to deliver and provide support seamlessly
Creating reports and project dashboards to update Management on progress and support needed
Officializing the new/enhanced service through pilot deployment
Provide high level design and costing for service architecture requirements of B2B
Act as SME on service design involving different platforms - providing guidance on the right service flow that is compliant to established architecture and security standards
About the company
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Service Operationalization Lead is responsible in managing the service capability delivery - implementation and roll out of new or enhanced core telco services and associated operational support processes; supporting B2B Business Group to operationalize the new or enhanced services on different Globe network platforms: enterprise data, broadband, wireless.
Responsibilities
He/she also fulfills requests for service architecture design through collaboration with different domain SMEs in NTG, ISG, ISDP, Legal, Billing and with vendor partners.
The scope of Service Operationalization Lead includes the following:
•
bridging the different technical domains to create end-to-end support structure
•
crafting process maps that links business and technical scope
•
ratifying technical PPMs
•
enabling technical support teams with guidelines and enablement programs to deliver and provide support seamlessly:
Technical Presales
Service Design and Engineering
Service Provisioning
Service Fulfillment
Aftersales Support
Service Assurance
•
creating reports and project dashboards to update Management (Business and Technical) on the progress and support needed to deliver the services
•
officializing the new/enhanced service through pilot deployment
•
provide high level design and costing for service architecture requirements of B2B
•
act as SME on service design involving different platforms - providing guidance on the right service flow that is compliant to established architecture and security standards
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.