Preferred Qualifications:
10 or more years of relevant work experience with a Bachelor’s degree, or at least 8 years with an advanced degree (e.g., Master’s, MBA, JD, MD), or 5 years with a PhD, with demonstrated senior-level product ownership, cross-functional leadership, executive influence, and delivery of enterprise products at scale.
• Proven senior product management experience delivering complex enterprise software, platform, workflow, automation, integration, AI, or intelligent agent solutions used across multiple processes, functions, or regions, with accountability for strategy, roadmap, delivery, adoption, and business outcomes.
• Strong technical fluency with the ability to understand system architectures, APIs, data models, integrations, and AI-enabled solutions while effectively partnering with engineering and architecture teams.
• Required experience using AI to build products or material product capabilities, including use-case selection, data and model feasibility assessment, prototyping, evaluation design, quality and failure-mode analysis, responsible-AI controls, human-in-the-loop design, launch, monitoring, and iteration. Experience with AI-native development and design tools is expected.
• Required experience using or building incident-management platforms and solutions, including workflows for intake, triage, severity assessment, escalation, collaboration, stakeholder communications, observability, resolution tracking, root-cause analysis, and post-incident improvement.
• Strong customer-centric product mindset with experience translating user needs into intuitive, scalable solutions that balance business goals, technical considerations, and user experience.
• Excellent program and project management skills, with a proven ability to lead large-scale cross-functional initiatives, manage competing priorities and dependencies, identify risks proactively, and drive successful execution.
• Exceptional critical thinking, systems thinking, analytical reasoning, and data-driven decision-making, with demonstrated ability to structure ambiguous problems, challenge assumptions, synthesize evidence, anticipate second-order impacts, evaluate tradeoffs, and make defensible decisions across complex business and technical environments.
• Exceptional communication, stakeholder management, and influencing skills, with a strong executive presence and the ability to build alignment and communicate complex business and technical concepts to audiences at all levels.
• Demonstrated leadership skills, including the ability to lead through influence, mentor others, foster collaboration, and drive organizational change.
• Demonstrated experience owning or coordinating a portfolio of concurrent product initiatives, including cross-product dependency management, capacity planning, and aggregate benefit realization.
• Experience in payments, fintech, financial services, or another complex, regulated, service-intensive environment, with knowledge of end-to-end client service processes, enterprise workflow transformation, operational risk, and service delivery.