End User Support / Systems Administrator
LocationCustomer Site, Scott AFB, IL
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentInformation Technology
Company size201–500 people
PostedSep 10, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment
Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting
Experience with trouble-ticket systems and escalation processes
High school diploma and at least 2 years of relevant experience
DoD or federal desktop/end-user support experience
Experience supporting users in a high-tempo mission or contracting environment
Basic familiarity with switches, structured cabling, and enterprise network troubleshooting
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties
U.S. Citizenship
Ability to meet applicable DISA personnel security and network-access requirements
Skills
Windows
switches
structured cabling
trouble-ticket systems
Overview:
Job Title: End User Support / Systems Administrator
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
Requirements
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.
Primary Responsibilities:
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Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
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Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
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Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
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Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
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Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
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Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
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Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
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Assist with timely user support, move requests, and configuration changes while maintaining required response standards.
Required Qualifications:
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U.S. Citizenship.
•
Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
•
Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
•
Experience with trouble-ticket systems and escalation processes.
•
Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
•
DoD or federal desktop/end-user support experience.
•
Experience supporting users in a high-tempo mission or contracting environment.
•
Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
•
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience:
•
High school diploma and at least 2 years of relevant experience.