Contact Center Supervisor
Salary$45k
LocationEl Paso, Texas, United States
Typefull-time
SeniorityLead
Experience2+ yrs
DepartmentUnited States
Company size75+ people
PostedOct 9, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
Minimum of 2 years experience in a contact center environment
At least 1 year of supervisory or team lead experience
Strong communication and interpersonal skills
Excellent leadership and coaching abilities
Familiarity with contact center metrics and performance indicators
Ability to handle escalated customer issues calmly and professionally
Proficient in Microsoft Office and contact center software
Bachelor's degree preferred
Open availability
Must pass a thorough background check
Skills
Microsoft Office
contact center software
Benefits
Health insurance
401(k)
Life insurance
Paid time off
Short term disability
Long term disability
Training and development
Wellness resources
About the role
DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.
Responsibilities
As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.
Requirements
•
High school diploma or equivalent; bachelor’s degree preferred
•
Minimum of 2 years experience in a contact center environment
•
At least 1 year of supervisory or team lead experience
•
Open availability
•
Must pass a thorough background check
•
Strong communication and interpersonal skills
•
Excellent leadership and coaching abilities
•
Familiarity with contact center metrics and performance indicators
•
Ability to handle escalated customer issues calmly and professionally
•
Proficient in Microsoft Office and contact center software
Benefits
•
Health Care Plan (Medical, Dental & Vision)
•
Retirement Plan (401k)
•
Life Insurance (Basic, Voluntary)
•
Paid Time Off
•
Short Term & Long Term Disability
•
Training & Development
•
Wellness Resources
•
$45,000.00 annual