Remote Recruitment is hiring a Service Desk Coordinator for a UK-based employer, fully remote from South Africa, owning the day-to-day flow of IT support tickets.
Role overview
You will keep the IT service desk running smoothly, triaging tickets and keeping end users informed.
Key responsibilities
Responsibilities
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Coordinate incoming IT service desk tickets and assign priority
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Monitor SLAs and escalate at-risk tickets
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Liaise between end users and technical teams
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Maintain accurate ticket records and status updates
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Produce service desk performance reports
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Support onboarding of new starters onto IT systems
What you will need
Requirements
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Experience coordinating a service desk or support queue
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Experience with ticketing systems (Zendesk, Freshservice, or Jira Service Management)
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Understanding of SLA and escalation processes
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Strong organisational and communication skills
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Comfortable working UK business hours
Nice to have
Nice to have
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Basic technical troubleshooting experience
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ITIL familiarity
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Experience supporting a UK-based IT team
What is on offer
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100% remote – work from anywhere in South Africa
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UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST)
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Full-time, stable role with a genuine UK employer
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Supportive onboarding and clear expectations from day one