Support Engineer
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Before you apply
LocationRemote, United States
Work moderemote
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentResearch & Development
EquityIncluded
Company size51–200 people
PostedJul 22, 2026 · 3mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Jul 22, 202683% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
3-7+ years of experience in technical support, systems engineering, or similar roles
Strong troubleshooting skills across multi-platform and cloud environments
Solid understanding of networking fundamentals (DNS, HTTP/S, ports, firewalls, proxies, load balancers, SSL/PKI, REST APIs, JSON)
Solid understanding of system logs and monitoring tools
Solid understanding of cloud logging infrastructure
Experience writing technical documentation, troubleshooting guides, and customer-facing remediation steps
Strong communication skills (written and verbal)
Working knowledge of Terraform (or similar Infrastructure-as-Code tools)
Scripting skills (Python, Ruby, PowerShell, or similar)
Experience in the digital forensics and incident response industries
Experience using EDRs, SOARs, and MDMs
Ability to reproduce problems on virtualization platforms
Understanding of enterprise authentication, such as LDAP, SAML, and IPA
Ability to troubleshoot issues with network file shares, cloud storage, and auto-scaling groups
Proficiency using web developer tools and proxies such as Burp Suite and/or Postman
Skills
Windows
Linux
macOS
AWS
Azure
GCP
Python
PostgreSQL
Nginx
Node
npm
Terraform
Ruby
PowerShell
Burp Suite
Postman
LDAP
SAML
IPA
Benefits
Equity
Professional development
Location: Remote (USA)
About the role
Experience Level: Junior to Mid-level
Job Description
To support our growing software product line, Volexity is looking for a Support Engineer to help deliver exceptional technical support. Our platform operates across Windows, Linux, and macOS environments, both on-premises and in cloud infrastructures.
This role is ideal for someone who thrives in complex technical environments, enjoys troubleshooting across the full stack, and clearly communicates solutions to technical and non-technical stakeholders.
Candidates are expected to have a 3-7+ years of experience in technical support, systems engineering, or similar roles.
Responsibilities
Responsibilities of a Support Engineer will include but not be limited to:
•
Provide Tier 2/3 technical support for customers and internal teams
•
Troubleshoot issues across:
•
Operating systems. including Windows, Linux, macOS
•
Cloud platforms, including AWS, Azure, GCP
•
Application stack, including Python, PostgreSQL, Nginx, Node/npm ecosystems
•
Reproduce customer issues in test environments and identify root causes
•
Develop and document clear remediation steps, runbooks, and knowledge base articles
•
Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs
•
Support deployments, upgrades, and migrations
•
Contribute to improving support processes, tooling, and automation
Required Skills
As a Support Engineer, the expected skillset should include:
•
Strong troubleshooting skills across multi-platform and cloud environments
•
Solid understanding of:
•
Networking fundamentals (DNS, HTTP/S, ports, firewalls, proxies, load balancers, SSL/PKI, REST APIs, JSON)
•
System logs and monitoring tools
•
Cloud logging infrastructure
•
Experience writing:
•
Technical documentation
•
Troubleshooting guides
•
Customer-facing remediation steps
•
Strong communication skills (written and verbal)
Preferred Experience
Successful candidates for this role may also demonstrate the following experience or skills:
•
Working knowledge of Terraform (or similar Infrastructure-as-Code tools)
•
Scripting skills (Python, Ruby, PowerShell, or similar)
•
Experience in the digital forensics and incident response industries
•
Experience using EDRs, SOARs, and MDMs
•
Ability to reproduce problems on virtualization platforms
•
Understanding of enterprise authentication, such as LDAP, SAML, and IPA
•
Ability to troubleshoot issues with network file shares, cloud storage, and auto-scaling groups
•
Proficiency using web developer tools and proxies such as Burp Suite and/or Postman
Compensation
Compensation may vary based on location, experience, and skills. We are open to discussing total compensation including benefits, equity, and professional development budget.
Legal
Volexity values diversity and is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.