Maintains full project ownership in delivering market research projects from commissioning to invoice.
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Manages stakeholder expectations and delivers the highest level of service in an ever-changing, fast turnaround environment.
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Builds an effective, professional working relationship with our clients, providing them guidance and advice where appropriate as it relates to Dynata’s products and services.
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Ensures project task activities are completed through personal production, internal support teams (such as Survey Programming, and Sales), and vendors (such as translators, etc.).
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Proactively anticipates, troubleshoots, overcomes, and/or escalates project challenges in a timely manner.
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Collaborate and support Sales in driving revenue growth through client relationship development that lead to referrals and repeat business.
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Communicate project updates and status in a responsive and consultative manner throughout project field.
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Share knowledge across internal functional teams.
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Ensures survey quality using current market research methodologies.
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Tracks and manages complex project budgets and timelines
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Takes on high visibility/complex projects and runs projects across multiple methodologies
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Mentors junior staff and assists in their growth
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Able to stand in for Team Lead when needed
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Other duties as assigned.
Experience
Requirements
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At least 4 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
Knowledge & Skill
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Entry level for less complex professional roles not requiring a specific degree.
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Has developed knowledge of an extensive body of technical, support or administrative policies and procedures.
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Requires extensive training and experience to perform a wide variety of interrelated, multi-skilled or standard procedural assignments and resolve a wide range of moderately complex issues.
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Accomplished in implementing practical procedures or systems, which are moderately complex and require extended oversight