· Oversee the assigned inbound and/or outbound processes required by the customer and ensure proper workloads are provided to floor associates where applicable.
· Maintain/manage appropriate item inventory levels and report to proper customer and leadership members
· Serve as the key Customer Service Representative and acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration.
· Receive order requests, identify availability, and prepare for shipment
· Performs site level responsibilities for daily load planning, routing, and coordinating of requests (Inbound and/or Outbound) using warehouse and transportation management systems
· Communicate with customer team members regarding inventory, sales force requirements, and scheduling of deliveries
· Assures that all special customer requirements are actioned; enters proper information into the workflow schedule
· Assist with Logistics Coordinator II duties as requested
· May perform product functionality checks to ensure outbound items are cleaned and in proper working condition
· May attend regional deliveries to validate processes and manage customer service expectations
· May provide direction to clerks regarding internal issues as well as customer concerns
· May administer all Safety Resource Officer (SRO) trainings to new clerks and leads as necessary
· Other applicable duties as assigned by management, including some Warehouse Clerk responsibilities