The Receptionist Clerk serves as the front line to receive and greet patients and visitors for the Nursing Unit. The Receptionist Clerk answers calls made to the nursing department and answers questions or forwards to appropriate area if unable to answer inquiry. Receive mail and distribute to appropriate personnel for processing. Assists nursing staff with data entry as needed.
Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public. Maintains patient, staff and customer confidentiality. Work is performed in patient care environment and is often fast-paced, requiring use of prioritization skills. Prolonged periods of sitting, visualizing computer screen and using keyboard. May be required to work at multiple Carilion facilities.