Medical Assistant - Specialist, Intake - PRN
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Before you apply
LocationMWHC Corporate HQ
Work modeon-site
SeniorityEntry
Company size1,001–5,000 people
PostedNov 4, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Coordinates and facilitates intake functions and patient registration processes in the electronic record system while providing excellent customer services
Manages and tracks all incoming patient referrals via phone and fax
Provides verification of insurance, obtains authorization of insurance, and completes follow-up to convert inquiries into service requests
Performs routine data analysis to monitor referral patterns/trends
Coordinates seamless initiation of patient care services by collaborating with clinical, billing, and administrative teams
Makes independent decisions based on business processes to qualify MWHC services
Responsible for compliance with all federal and state laws and regulations governing the privacy of patients' protected health information
Start the day excited to make a difference…end the day knowing you did. Come join our team.
About the role
Job Summary:
This position provides a centralized intake and customer service function to optimize referrals and satisfaction with agency responsiveness. Duties and responsibilities are performed according to standards outlined in the competency based evaluation. The incumbent in this position will be responsible for compliance with all federal and state laws and regulations governing the privacy and of patients’ protected health information.
Essential Functions & Responsibilities:
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Coordinates and facilitates intake functions and patient registration processes in the electronic record system while providing excellent customer services to internal and external stakeholders to include community physicians, facilities, insurance companies and other referral sources.
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Manages and tracks all incoming patient referrals via phone and fax while ensuring all necessary documents are received to start patients’ home care experience. Provides verification of insurance, obtains authorization of insurance, and completes follow-up to convert inquiries into service requests for agency as needed.
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Performs routine data analysis to monitor referral patterns/trends and submits findings to clinical leadership. Assists department leadership in proactively identifying and addressing administrative and operational improvement opportunities that promotes high quality and effective processes and procedures.
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Coordinates seamless initiation of patient care services by collaborating with the clinical, billing, and administrative teams. Performs follow-up activities in support of patient care and assists Homecare Coordinator(s) and Clinical Supervisor with scheduling of new admissions as needed.
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Make independent decisions based on business processes to qualify MWHC services for appropriate referrals based on business specifications and regulations.
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Performs patient scheduling duties as needed.
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Performs other duties as assigned.