Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
About the role
As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.
**This is an in-person position with the expectation that you will be in the field 2-3 days per week**
What You’ll Do:
•
Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
•
Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
•
Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
•
Deliver hands-on coaching on best practices, safety procedures, and service expectations.
•
Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
•
Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
•
Review and assess complaint reports, driver feedback, and training session documentation.
•
Conduct training needs assessments and implement necessary improvements.
•
85% on-the-road supervision, 15% training and administrative duties.
Who You Are:
•
Experience in transit supervision, transportation management, or a similar field preferred.
•
Strong leadership skills with the ability to mentor and guide drivers.
•
Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
•
Strong communication skills for effective feedback delivery and conflict resolution.
•
Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.
Compensation and Benefits:
•
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
•
Salary Range: $25-30hr
•
Expected hours: 20-30 hours per week, including on evening and/or weekend coverage