Patient Service Rep Roane County Peds Full Time Days
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Before you apply
LocationKnoxville, TN
Work modeon-site
Typefull-time
SeniorityEntry
Experience1–2 yrs
Company size501–1,000 people
PostedNov 3, 2026 · 4d ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
High School Diploma/GED
Ability to multi-task while presenting a positive and comforting presence with patients and families
Efficient typing, filing and troubleshooting skills
1-2 years in Medical Office setting preferred
BASIC PURPOSE OF THE JOB
To greet patients and ensure all information is gathered for efficient encounters and billing outcomes.
REPORTS TO
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Practice Manager/Lead
JOB REQUIREMENTS
Supervisory Responsibilities: No
Minimum Education: High School Diploma/GED
Degree: General
License/Certification Required: None
Minimum Work Experience: 1-2 years in Medical Office setting preferred
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
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Ability to multi-task while presenting a positive and comforting presence with patients and families.
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Efficient typing, filing and troubleshooting skills.
DUTIES AND RESPONSIBILITIES
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Answers incoming telephone calls in a courteous and helpful manner.
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Opens and routes incoming mail in a timely manner.
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Retrieves patient charts prior to visit and provides schedule to providers and staff.
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Registers new patients and updates patient information in scheduling system.
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Verifies and creates subscriber information in computer system.
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Copies, files and retrieves medical records as requested.
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Places calls to remind parents of appointment date and time.
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Schedules follow-up appointments and provides any necessary forms for parents.
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Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
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Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
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Patient/Family Complaints are handled in a confidential, timely and professional manner.
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Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
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Completes all Dolly Children’s and practice required training and CBL requirements.
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Willingly accepts any other assignment that may be requested.
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Utilizes hospital resources and time respectfully and accountably. Works as effeciently as possible to ensure best use of time.
PHYSICAL REQUIREMENTS
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Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
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Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.
Come work where you can make a difference every day.
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