At a glanceSummarised by Seekless from the posting.
Must have7
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience
4-6 years of IT support or system administration experience
Strong knowledge of macOS and Windows environments
Hands-on experience with tools such as Google Workspace, Okta, Slack, MDM (Kandji), EDR (SentinelOne)
Familiarity with asset management, IT procurement, and lifecycle management
Strong troubleshooting, communication, and documentation skills
Security-first mindset with experience handling security alerts and vulnerabilities
Nice to have4
Industry certifications such as CompTIA A+, Network+, Security+, or equivalent
Experience with PAM solutions, system vulnerability management tools, or advanced networking
Prior experience in a fast-paced startup environment
Ability to conduct IT training sessions and employee security awareness programs
Skills
macOS
Windows
Google Workspace
Okta
Slack
Kandji
SentinelOne
MDM
EDR
PAM
About the role
We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale.
Key Responsibilities
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Provide on-site and remote IT support via walk-ups, tickets, and chat.
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Deliver hardware and software troubleshooting and break-fixes for macOS and Windows systems.
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Support and maintain IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools.
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Install, configure, and maintain software, hardware, and network devices.
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Manage IT assets, including procurement, deployment, lifecycle tracking, and audits.
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Monitor and respond to security alerts, ensuring compliance with security best practices.
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Provide IT support for meeting room technology, conferencing tools, and A/V systems.