HR & Business Operations Lead (AU Client) | Remote - #35223
LocationPhilippines
Work moderemote
Typefull-time
DepartmentMR
Company size51+ people
First seen2w ago
Last seen4d ago
Job Overview
We are looking for an experienced, proactive, and hands-on HR Lead to join our fast-growing organization. In this role, you will oversee the day-to-day Human Resources and Recruitment functions while helping shape our long-term HR and talent strategy. This is an exciting opportunity for an HR professional who thrives in a fast-paced environment, enjoys balancing strategic initiatives with operational responsibilities, and is passionate about building a high-performing, people-focused workplace that delivers exceptional support to both employees and clients.
Key Responsibilities
Human Resources
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Manage the end-to-end employee lifecycle, including recruitment, onboarding, performance management, employee engagement, and offboarding.
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Ensure compliance with Philippine labor laws, DOLE regulations, and company policies.
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Maintain accurate employee records, contracts, recruitment documentation, and HR files.
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Build positive employee relations by providing coaching, guidance, and HR support to employees and clients.
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Lead employee engagement, culture-building, and retention initiatives.
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Oversee compensation, benefits administration, leave management, and timekeeping in collaboration with Payroll and Finance.
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Provide HR guidance to clients on HR policies, leave administration, and workforce processes.
HR Operations & Process Improvement
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Manage and maintain HR Information Systems (HRIS) and ensure employee data accuracy and confidentiality.
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Develop, implement, and continuously improve HR policies, procedures, and standard operating procedures (SOPs).
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Prepare HR reports, workforce metrics, and analytics to support business decisions.
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Coordinate compliance audits, policy reviews, and document management.
Business Operations
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Partner with Finance, IT, and Learning & Development teams to ensure seamless onboarding, offboarding, payroll, and employee support processes.
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Collaborate with the Australian General Manager throughout the recruitment process, from client discovery through candidate offers and reference checks.
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Support workforce planning, resource allocation, and operational efficiency initiatives.
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Identify opportunities to improve workflows through automation and process enhancements.
Strategic Projects
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Support the CEO and General Manager on cross-functional initiatives involving HR, business operations, and organizational improvement.
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Participate in projects that drive business growth, operational excellence, and employee experience.
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Analytical thinker with the ability to translate data into operational insights
Requirements
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Bachelor’s degree - Psychology, Business Administration, or related field with Human Resources certification
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Minimum 5 years’ experience in HR, with at least 2 years in an associate or equivalent role
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English fluency - Able to communicate clearly, professionally, and confidently in both spoken and written English.
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Preference given to experience as in-house HR support for non-BPO companies
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Exposure and experience with both high-volume recruitment but also targeted recruitment
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Demonstrated recent experience involving frequent day-to-day interaction with staff or in a process- and admin-driven professional environment
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Strong knowledge and working understanding of Philippine labor laws and DOLE are preferred
Key Skills and Attributes
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Strong understanding of Philippine labor laws and employment compliance, as well as good exposure to employee benefit programs
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Natural leadership ability with very high levels of integrity. Highly confident and proactive with communication skills (written, verbal and non-verbal)
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Adaptable to a values-led approach to people and related client management
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Exceptional organisational and administrative ability with excellent attention to detail
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Very good level of technical proficiency (Microsoft 365 suite, HRIS systems, payroll platforms, AI tools)
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Ability to work autonomously and make sound decisions with minimal supervision
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Proactive, adaptable, and solutions-oriented mindset
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Analytical thinker with the ability to translate data into operational insights
Job Type: Direct Employment
Employment Type: Full-time
Location: Remote
Work Schedule: Monday to Friday
7:00 AM – 4:00 PM PH time (9:00 AM – 6:00 PM Sydney time – winter / AEST)
6:00 AM – 3:00 PM PH time (9:00 AM – 6:00 PM Sydney time – summer / AEDT)