Cross-Functional IT Support Specialist
LocationCustomer Site, Scott AFB, IL
Work modeon-site
Typefull-time
SeniorityMid
Experience5+ yrs
DepartmentInformation Technology
Company size201–500 people
PostedSep 10, 2026 · 1mo ago
Verified live21h ago
At a glanceSummarised by Seekless from the posting.
Broad experience across application/user support and desktop/end-user support functions
Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting
Ability to shift between support functions based on mission priorities and staffing needs
High school diploma and at least 5 years of relevant experience
DoD/federal enterprise support experience
Experience with SPS/PD2, ECWM, or similar Government business applications
Previous DISA support experience
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties
U.S. Citizenship
Ability to meet applicable DISA personnel security and network-access requirements
Skills
SPS
PD2
ECWM
ticket management system
Overview:
Job Title: Cross-Functional IT Support Specialist
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
Requirements
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.
Primary Responsibilities:
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Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.
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Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
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Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
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Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
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Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
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Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
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Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
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Support weekly metrics and reporting by maintaining complete and accurate support records.
Required Qualifications:
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U.S. Citizenship.
•
Broad experience across application/user support and desktop/end-user support functions.
•
Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.
•
Ability to shift between support functions based on mission priorities and staffing needs.
•
Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
•
DoD/federal enterprise support experience.
•
Experience with SPS/PD2, ECWM, or similar Government business applications.
•
Previous DISA support experience.
•
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience:
•
High school diploma and at least 5 years of relevant experience.