Area Service Manager
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Before you apply
LocationDhaka
Work modeon-site
SenioritySenior
DepartmentService
Company size10,000+ people
PostedOct 29, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns
Develop strong knowledge of the assigned territory, product lines, installed base, and associated configurations
Establish and maintain customer relationships to provide ongoing technical and business support
Own service delivery for the assigned area, ensuring services are delivered safely, compliantly, and in line with customer and business expectations
Lead and develop the team, including hiring, staffing, performance management, workforce development, and optimization
Utilize in-depth technical knowledge, analytical thinking, and experience to execute business policies and strategies effectively
Apply knowledge of best practices and understand how the service area integrates with other functions
Use sound judgment and technical experience to address complex operational and service-related challenges and recommend appropriate solutions
Job Description Summary
Area Service Manager will be responsible for a designated customer territory. The role has end-to-end ownership of the area, including customer management, workforce development and optimization, ensuring safe and compliant service delivery, and supporting commercial opportunities. The role requires strong people leadership, operational judgment, and the ability to effectively manage service delivery while meeting customer and business expectations.
About the company
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Roles and Responsibilities
•
Act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns across the assigned region, product, or coverage area.
•
Develop strong knowledge of the assigned territory, product lines, installed base, and associated configurations, and connect customers with appropriate internal functions for effective support.
•
Establish and maintain customer relationships to provide ongoing technical and business support across the designated geographic area.
•
Own service delivery for the assigned area, ensuring services are delivered safely, compliantly, and in line with customer and business expectations.
•
Lead and develop the team, including hiring, staffing, performance management, workforce development, and optimization.
•
Utilize in-depth technical knowledge, analytical thinking, and experience to execute business policies and strategies effectively.
•
Apply knowledge of best practices and understand how the service area integrates with other functions. Maintain awareness of competition and key market differentiators.
•
Use sound judgment and technical experience to address complex operational and service-related challenges and recommend appropriate solutions.
•
Utilize multiple internal and relevant external sources to analyze issues and arrive at effective decisions.
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Act as a resource and coach for less experienced team members, supporting their development and building overall team capability.
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Lead projects with defined risks and resource requirements and work with stakeholders to build consensus and achieve desired outcomes.
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Set clear performance expectations, manage sensitive issues appropriately, and build a collaborative and high-performing team environment.
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Support commercial opportunities within the assigned area by partnering with relevant stakeholders and identifying opportunities through customer engagement.
Required Qualifications