Workplace Coordinator
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Before you apply
LocationClient Site - USA - VA - Herndon - 13900 Lincoln Park Dr
Work modeon-site
SeniorityEntry
Experience2+ yrs
Company size10,000+ people
PostedNov 3, 2026 · 4d ago
Verified live15h ago
At a glanceSummarised by Seekless from the posting.
Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree
Ability to successfully use the Microsoft Suite and comfortable learning proprietary tech tools
Skills
Microsoft Suite
Benefits
Health insurance
Vision insurance
Dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life insurance
Disability insurance
Paid time off
Unpaid time off
Job Title
About the role
Workplace Coordinator
Job Description Summary
The Workplace Experience Coordinator is a key member of the onsite frontline team for the client. This individual is key to ensuring employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.
The Workplace Experience Coordinator will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Workplace Experience Coordinator will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.
We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
· Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
· Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
· Cultivate and maintain trusted relationships with end users and cross functional colleagues.
· Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
· Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped, stocked, reset and employee-ready.
· Function as the “eyes and ears” of the workplace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
· Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
· Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
· Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
· Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
· Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.
· Act as the workplace ambassador with full knowledge of the spaces, services, and amenities.
· Manage basic reception duties, including administrative tasks related to front-of-house services, welcoming guests and employees, and maintaining security protocols and practices.
KEY COMPETENCIES
1.
Communication: Comfortable corresponding with executive level clients, and interacting with individuals at all levels
2.
EQ: Showcase exceptional emotional intelligence and empathy
3.
Organized: Detail oriented, confident, self-starter with exceptional organizational skills
4.
Proactive: Maintain a “can do” mentality with the ability to act with minimal information
5.
Character: Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.
6.
Professional: Project an approachable and professional image in personal appearance, manner, and demeanor.
7.
Resilient: Ability to work under pressure, while acting in a calm manner.
8.
Technology Proficiency: Ability to successfully use the Microsoft Suite and comfortable learning proprietary tech tools.
IMPORTANT EXPERIENCE AND EDUCATION
· Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.
Benefits
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
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