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KS
KSB

Senior Microsoft 365 Operations Specialist

LocationPune
Work modeon-site
SenioritySenior
Company size10,000+ people
First seenOct 5, 2026 · 6d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Skills
Microsoft 365
Teams
SharePoint
OneDrive
Outlook
Microsoft Defender
Entra ID
Power Platform
Exchange Online
Copilot
Kanban
Scrum
Technical Delivery
Second Level operational support for Microsoft 365 within clearly defined boundaries:
M365 Second Level Support
•
Incident and service request handling
•
Analysis of user issues (authentication, access, permissions)
•
Troubleshooting in Teams, SharePoint, OneDrive, Outlook
•
Documentation and structured escalation
•
Execution of standard changes based on approved runbooks
Security / Defender – Triage & Basic Response
•
Participate in global support reviews
•
Work within agile delivery models (Kanban / Scrum)
•
Review and triage of alerts and incidents
•
Prioritization and classification
•
Incident documentation and assignment
•
Analysis of risky sign-ins
•
Execution of predefined immediate actions (e.g. password reset, MFA reset, session revoke)
SharePoint / Teams Support
SharePoint
•
Permission analysis
•
Structure validation
•
Management of SharePoint groups
•
Support for minor configuration adjustments
Teams
•
Management of team memberships and channels
•
Permission analysis
•
Review of apps and policies (read-only)
•
Teams Rooms health checks
•
Device assignment verification
•
Teams Phone Component Monitoring
Teams Telephony (Operational Support)
•
Assignment of phone numbers
•
Troubleshooting call-related issues
•
Voicemail and call forwarding adjustments
•
Delegation and call group configuration
•
Analysis of CQD and call logs
•
Verification of Operator Connect and Direct Routing status
Identity / Entra ID
•
User management
•
Group management (non-privileged groups)
•
Password and MFA reset
•
Sign-in log analysis
•
Session revoke actions
•
Read-only Conditional Access impact analysis
Enterprise Apps / App Registrations
•
Creation of app registrations
•
Management of application owners
•
Creation and renewal of secrets
•
Certificate management (upload/renewal)
•
Maintenance of redirect URIs
•
Troubleshooting authentication issues
•
Sign-in log analysis
Power Platform
•
Troubleshooting of apps and flows
•
Log analysis
•
Review of sandbox environments
Exchange Online
•
Message trace and mail flow analysis
•
NDR analysis
•
Quarantine review (read-only)
•
Shared mailbox management
•
Distribution group management
•
Alias and SMTP address maintenance
•
Mailbox permission management
•
Mobile device removal
•
Forwarding and out-of-office analysis
Copilot (Support & Analysis)
•
Troubleshooting Copilot-related issues
•
License status verification (read-only)
•
Access issue analysis
•
Review of agent logs
•
Client-side troubleshooting
•
Usage metrics review
Labels (Sensitivity & Retention)
•
Analysis of labeling issues
•
Troubleshooting encryption-related problems
•
Retention behavior analysis
•
Client-side label error investigation
Audit & Monitoring
•
Unified Audit Log analysis
•
Service activity log review (M365 services)
•
Teams call log analysis
•
Use of logs for incident investigation
•
Documentation and escalation
Collaboration Services
M365 Groups
•
Member and owner management
•
Group structure analysis
•
Teams ↔ M365 Group relationship checks
Planner / Loop / Search
•
Permission issue analysis
•
Sync issue troubleshooting
•
Search and indexing issue analysis
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