Associate, Medical Claim_System Support
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Before you apply
Typefull-time
SeniorityMid
Experience3–5 yrs
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Handle and respond appropriately all calls and written enquiries as per company standards and guidelines
Respond to enquiries/complaints from agents, policyholders and service provider
Answering inbound call, respond and resolve queries related to medical products & policies, guarantee letters, medical claims, investigations and The Great Journey as per company’s standards and guidelines
Reply written enquiries via email/ICM related to claim, medical products and benefits, guarantee letter, investigation and admission enquiries
Support Care Coordinators in Guarantee Letter Issuance
Attend to any other task or cross training assigned from time to time
Ensure agreed customer service standards are consistently met
Provide coaching to call centre associate
Attend to any other ad hoc tasks and paper work assigned from time to time
Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
Highlights any potential concerns /risks and proactively shares best risk management practices
Good communication skills (written & verbal), Customer Service concepts & best practices, Conflict Resolution, basic understanding & interpretation of data
Supervisory & resource planning
Champion and embody our Core Values in everyday tasks and interactions
Demonstrate high level of integrity and accountability
Take initiative to drive improvements and embrace change
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively
ALMI, FLMI or Diploma in MII or part ACII, AMII is an added advantage
Degree in Nursing or Healthcare related discipline is an added advantage
3 – 5 years working experience, preferably in Call Centre, Healthcare, Life Insurance/Financial industry is an added advantage
Expected to On-call for necessary operations or servicing needs
Willing to work on shifts
Responsibilities
•
To handle and respond appropriately all calls and written enquiries as per company standards and guidelines
•
Respond to enquiries/complaints from agents, policyholders and service provider
The Job
•
Answering inbound call, respond and resolve the queries related to medical products & policies, guarantee letters, medical claims, investigations and The Great Journey as per company’s standards and guidelines
•
Reply written enquiries via email/ICM related to claim, medical products and benefits, guarantee letter, investigation and admission enquiries.
•
Support Care Coordinators in Guarantee Letter Issuance
•
To attend to any other task or cross training assigned from time to time
•
Ensure agreed customer service standards are consistently met
•
Provide coaching to call centre associate
•
Attend to any other ad hoc tasks and paper work assigned from time to time
•
Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
•
Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
•
Highlights any potential concerns /risks and proactively shares best risk management practices.
Requirements
•
Tertiary qualification preferably in Communication, Management, Business Administration or Insurance
•
ALMI, FLMI or Diploma in MII or part ACII, AMII is an added advantage
•
Degree in Nursing or Healthcare related discipline is an added advantage
•
3 – 5 years working experience, preferably in Call Centre, Healthcare, Life Insurance/Financial industry is an added advantage
•
Good communication skills (written & verbal), Customer Service concepts & best practices, Conflict Resolution, basic understanding & interpretation of data
•
Supervisory & resource planning
•
Expected to On-call for necessary operations or servicing needs
•
Willing to work on shifts
How you succeed
•
Champion and embody our Core Values in everyday tasks and interactions.
•
Demonstrate high level of integrity and accountability.
•
Take initiative to drive improvements and embrace change.
•
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
•
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who we are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA-” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern’s asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.